Alex Goldberg

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About the Author

Alex Goldberg

Alex worked at three early-stage startups before starting Fin vs Fin. Covering the rise of direct-to-consumer health, his mission is to help patients access better treatments online. He's also a husband, father, and UC Berkeley grad who enjoys golf, podcasts, live music, cooking, and home improvement.

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Pilot Review For Hair Loss, ED, And More – Does It Work?

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Medically reviewed by:
Dr. Steve Kim, MD

About Dr. Steve Kim, MD

Physician Advisor

Dr. Kim received his BA in Human Biology at Stanford University, before receiving his M.D. degree (Primary Care Track) from UC Davis School of Medicine. He completed his Internship & Residency in Family Practice from Glendale Adventist Hospital and is Board-Certified in Family Medicine via the American Board of Family Medicine.

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Rating: 4.4 / 5

Did you know that around 60% of men are reluctant to visit a doctor to get treatment for very preventable issues? Unfortunately, this includes problems ranging from mental wellbeing, hair loss, sexual health and more. There could be many reasons for this – busy lifestyles, general laziness, and even an unwillingness to reveal certain problems.


If you are among those 60% of men, it’s important to know that delaying treatment and not throughly looking after yourself can affect both your mental and physical health in the long term. This is why medical guidance is necessary. 


Thankfully, Pilot is a safe platform to help you seek medical advice without leaving your comfort zone. Launched almost three years back, Pilot is a health navigator for men that delivers real doctors and real treatments for problems such as hair loss, erectile dysfunction, poor sleep, and premature ejaculation. 


This article will review and all its services, treatments, and associated prices, so you can make a sound decision as to whether or not to give them a try. Let’s dig in to explore everything that Pilot has to offer.


Straight to the point: Pilot provides legitimate, high-quality services. While they may not be able to share the exact name of medications ahead of time – due to Australian law – their ongoing emphasis on medical consultation for a comprehensive examination of your symptoms, and thus highly individualised treatment plans, makes them extremely valuable to your health. Continue reading to find out exactly what Pilot provides and how it compares to alternatives.


Should men get prescription meds online?

There is a sudden boom in virtual care and telemedicine as medical treatment has become increasingly expensive and inconvenient. A simple thing like making a doctor appointment has many hurdles: the commute, hours spent in waiting rooms, another stop at the pharmacy for any prescriptions (not to mention the overcasting laziness that gets in the way…).


To add to the misery, the high cost of many medical treatments and the uncertainty related to Covid-19 have made in-person visits challenging and downright unappealing. 


To overcome these problems, many telemedicine startups have emerged in the last two or three years. Keeps, Hims, Roman, Jack Health, and OnMen are all telemedicine providers that help men treat different issues that some consider “embarrassing”, even though their prevalence suggests otherwise. 


Among them, Pilot is a well-known startup that allows Australian men to access a digital health clinic and seek treatment, all within the comfort of your own home and company. Pilot boasts a team of the best Aussie doctors, all experts in their fields. With so much to offer, getting a prescription from a well-reputed online platform becomes far easier than visiting a doctor physically. 


While traditional in-person care in Australia is sufficient in many cases, it can lack the ease of use, aftercare, and general affordability that telehealth offers. Simply put, Australia’s in-person health care creates a gap between the professional and the patient, which online platforms such as Pilot proudly fill. 


Imagine having access to your doctor around the clock and getting your prescriptions delivered to your doorstep. With such benefits, it is hard to ignore your health by finding excuses to delay any treatment. 


If you want to give Pilot a shot, the following sections will help you learn everything they have to offer and answer any burning questions.


What is

Source: Pilot


Launched in 2019, Pilot is an Australian-based online navigator that looks after your health and encourages you not to take it for granted. While many outlets raise awareness for men’s health, there are still very few that take decisive efforts to make it achievable.


Pilot is largely a chat-based healthcare platform for males that matches you with a reputable Australian doctor specialising in your condition, who will help to develop a treatment plan tailored to your specific needs.


Most importantly, Pilot collaborates with trustworthy courier services and pharmacies in Australia to ensure that every prescription drug is delivered safely to its rightful user – on time.


What does Pilot offer Australian men?

Source: Pilot


Pilot addresses a wide range of men’s health issues and allows users to chat discreetly with licensed medical professionals. Their main goal is to make it easier for Australian men to get adequate health care without feeling uncomfortable. This online platform assists guys in dealing with issues such as:


  • Erectile dysfunction
  • Premature ejaculation
  • Genital herpes
  • Hair loss
  • Daily skin routine
  • Acne
  • Core sores
  • Weight loss
  • Sleep


Pilot does not provide one-size-fits-all prescriptions, which means they cannot provide information on the specific medications available until you’ve had a doctor’s consultation. This allows your doctor to offer a more personalised treatment plan to best benefit you. They will then show you the particular treatment, it’s cost, and any crucial safety information. Pilot offers customised plans for anything from hair loss to weight loss, so there’s really nothing that’s untreatable. 


How to get a prescription from Pilot

Source: Pilot


The consultation process at Pilot can depend on your needs. Here’s how. 


  1. Make an account on Pilot and log in to initiate your online assessment.
  1. To choose the right assessment, select your treatment from the menu.
  1. The online assessment will cover a few parts of your medical history before going deeper into anything you’re experiencing.
  1. A doctor will go through your assessment and later reach out with any additional questions to determine your appropriate treatment, all via text or email and all within 24 hours.
  1. Pilot will share a link with all clients that’s secure and approved by doctors. This contains details of the treatment and any other information that may address your health concerns.
  1. While it may seem disadvantageous, there’s a possibility that your doctor may not consider you suitable for treatment through Pilot. In reality, this shows Pilot’s dedication to the patient, not the money, and their adherence to Australia’s prescribing and medical standards. Should this happen, you’ll receive a full refund and information to pass on to a local GP about your situation. 
  1. Should you be prescribed medication from Pilot that you’re unsure about, you can always consult their medical team for another review.
  1. If you agree to go ahead with the treatment plan, the team at Pilot will connect you with a reputable pharmacy to deliver all your medications to your doorstep for free.

Not only convenient, streamlined and accessible, is also economical. It costs $20 to connect with a doctor after completing the on-site questionnaire.


The prices can differ depending on the prescription or treatment, remaining consistent with the customised format. For instance, the cost of 12 doses for erectile dysfunction starts at $69, while a two month hair loss treatment can vary between $90 and $158, and a single on-demand treatment for herpes will cost you around $45


How fast is Pilot’s med delivery?

Source: Pilot


It takes a maximum of two days for the pharmacy to prepare your order and assess it before sending it to your home address. The delivery period is around three to four days, but the time can vary depending on the pharmacy’s location. 


As soon as your order is shipped, you will receive an email from AusPost containing a tracking link for your convenience.


Where is Pilot available?

Pilot is an online healthcare platform and is available all over Australia. If you live in Australia, you can connect with Pilot to seek help from some of the best experts and professionals in the country. 


Does Pilot have erectile dysfunction and premature ejaculation meds?


ED (erectile dysfunction) is one of the most common health conditions in men, with symptoms including a reduced sex drive and erection issues. This effects 50% of men between the ages of 40 and 70 and 25% of men under the age of 40 in failing to achieve or sustain a consistent erection.


According to Pilot, the company cannot disclose their treatment plan for ED, under the Australian law, until you have gone through their consultation process. This is imperative to avoid any misuse of drugs. That said, Pilot ensures that treatment and prescribed medicines for ED are in line with the standards set by the Royal Australian College of GPs.


To choose the best treatment for your ED, a Pilot doctor will gather information about your lifestyle, any medications you’ve used, or operations you’ve had in the past. The cost of treatment for ED at Pilot starts at: 


Pilot ED Treatment  Duration of Plan Cost of Treatment
Personalised Treatment Plan 2+ months Starting at $2.14 per use


Generally, the treatments most often prescribed for ED include Sildenafil (generic version of Viagra), Tadalafil (generic version of Cialis), Viagra (brand-name), and Cialis (brand-name). These drugs are referred to as phosphodiesterase type-5 inhibitors (PDE5). They improve your ability to obtain and keep an erection by increasing blood flow to the penis during stimulation. Experiences can differ from treatment to therapy, which is why having options and access to a specialist is so important – exactly what Pilot prioritises. 


PE, an abbreviation for premature ejaculation, is a common medical condition, affecting 30 to 40% of men. Symptoms of this disorder include inability to delay climax, ejaculating within 1 minute of intercourse, and stress & avoidance of sex as a result. 


Again, Pilot doesn’t reveal the medication they offer for PE on their website. This action is necessary to abide by Australian law and keep people safe from misuse of any medication. Generally speaking, anesthetic lotions and sprays containing a numbing agent, such as benzocaine, lidocaine, or prilocaine, are used. These products are applied to the penis 10 to 15 minutes before sex to diminish sensation and delay ejaculation.


Another method to help delay ejaculation utilises the delayed orgasm side effect of several antidepressants. This can include selective serotonin reuptake inhibitors (SSRIs) such as escitalopram (Lexapro), sertraline (Zoloft), paroxetine (Paxil), or fluoxetine (Prozac, Sarafem).


While Pilot cannot disclose the exact treatment, they remain upfront about their costs!


Pilot PE Treatment  Duration of Plan Cost of Treatment
Personalised Treatment Plan 2+ months Starting at $5.80 per use

If you’re looking for a different approach to treating erectile dysfunction, check out our review on Mojo, who’s treatment approach involves therapy and psychological investigation.


Pilot for hair loss review: Does it work?


Source: Pilot


Hair loss is another common problem among men. By the age of 50, it affects roughly half of all males. With numbers like that, you can be confident of two things: the likelihood of losing your hair is high, but it’s common enough that there’s been extensive research on how to prevent and maintain it.


There are many reasons behind hair loss – genetics, environmental factors, hormonal changes, medical conditions, stress, you name it. Thankfully, some modern-day treatments can easily help with hair loss. 


Pilot states that experts use a combination of oral and topical medication to reduce hair loss and restore the confidence you deserve. The oral medication helps block an enzyme that causes conversion of testosterone into dihydrotestosterone, which are majorly responsible for hair loss in men. The topical medication requires direct application to your head to avoid further balding. 


Given the above information on Pilot’s website, it’s pretty safe to assume the names of the treatments: Finasteride and Minoxidil. 


The Pilot treatment plan for hair loss is a product of a renowned doctor, Dr. Knudsen. He has worked with different pharmacies to design personalised dosages for different cases, giving you the best chance of real growth, while minimising side-effects from active ingredients.


Pilot Hair Loss Treatment  Duration of Plan Cost of Treatment
Personalised Capsule May vary, usually long-term. Pilot ships the prescription every 3 months.  Starting at $1.77 per day


What is finasteride, and does it work for hair loss?


Finasteride is a once-daily prescription drug that stops hair loss while accelerating hair growth in men. This medication is designed to treat androgenic alopecia in men. Finasteride inhibits 5-alpha reductase, which turns testosterone into dihydrotestosterone (DHT). DHT is directly involved in male pattern baldness, and lowering DHT causes a cessation and, in many cases, reversal of hair loss.


Finasteride is possibly the most effective single medication for preventing additional hair loss. Four out of five men say that finasteride prevented their hair loss at the crown and about two-thirds of men report hair growth. Results usually appear in three to six months, but a caveat with the drug’s consumption is that discontinuation can adversely affect any new hair growth.


To learn about some of the other best topical finasterides on the market, check out our review evaluating deeper it’s effect on hair loss, or a price comparison of the cheapest hair loss pills online.


What is minoxidil, and does it work to combat alopecia?


Minoxidil stimulates blood flow to weakening hair follicles. The increased blood supply provides more oxygen and nutrients to your follicles, causing them to strengthen and enlarge, while extending their anagen (growth) stage. Using the 5% strength (normal dose), minoxidil prevented hair loss in nearly two-thirds of men. According to research, minoxidil can also regrow hair – a study revealed that it helped more than half of the men achieve moderate to considerable hair regrowth.


What is biotin, and does it work for hair loss?


Biotin is a natural vitamin present in foods like nuts, onions, and eggs. A sufficient intake of this vitamin can accelerate the growth of your hair follicles and prevent your hair from falling out unnecessarily. 


There are many other telehealth companies that address multiple men’s healthcare issues, check out our review on Jack Health, one of the leading Canadian brands, and Numan, one of the leading brands in the US.


What other conditions does Pilot treat?


Other than the conditions mentioned above, Pilot also offers treatments for:


Pilot for genital herpes and cold core review


Source: Pilot


Genital herpes is caused by two types of herpes simplex virus (HSV) and although incurable, it is treatable with immediate consultancy. At Pilot, there are two treatment plans to manage this problem: daily suppressive therapy and one-off therapy. 


Pilot Genital Herpes Treatment Duration of Plan Cost of Treatment
Daily Suppressive Therapy Depends $32.66 / month
One-off Therapy Once $15 for every outbreak


A common treatment for cold sores or genital herpes is Valacyclovir (generic Valtrex), an antiviral medicine that acts by interfering with the capacity of the herpes virus to copy its DNA. It is approved by the FDA to treat cold sores (oral herpes) and genital herpes (HSV-1 and HSV-2).


Valacyclovir does not rid you of the virus, but effectively halts the replication of a herpes virus that is actively trying to multiply. If you take it as soon as you suspect an outbreak, it can dramatically lessen symptoms and possibly avoid the attack.


Pilot for skincare treatments review


Source: Pilot


Whether you’ve always had skin issues or are concerned about signs of aging, Pilot has a customised prescription skincare treatment that can address everything from dark spots to fine lines and wrinkles. 


To help you with your daily skincare, Pilot offers three different products – a cleanser, an AM serum, and a PM serum. The cleanser helps to remove dirt and grime from your face, while the serums accelerate the regeneration process. The total price for the 3 products together is $65.


For some other information and a deeper look at men’s skincare treatments, take a look at our review of some of the leading brands including Cardon Skincare and Geologie.


Pilot for acne treatments review


Even the most hydrated, well-rested, and well-scrubbed of us can experience periodic outbreaks. Pilot also helps deal with your acne. The acne treatment contains a personalised formula with retinoids, niacinamide, and azelaic acid. These active ingredients aid in DNA repair and inflammation control while boosting cellular energy, allowing your cells to carry out essential chemical functions.


Pilot Acne Treatment Application Cost
Personalised formula  Depends $44 per month


Pilot for weight loss review


Source: Pilot


Pilot offers a complete and comprehensive program to help you reduce your weight safely. 


Pilot professionals prescribe evidence-based medicines that:


  • regulate digestion and reduce appetite
  • overhaul hormones to reduce cravings
  • slow the metabolic system 


The health coaching helps you establish and maintain a habit and connects you with a support system of like-minded men on the same journey as you. In combination with your weekly check-ins with your doctor to track your progress and make changes to your programme, Pilot claims to help you lose 2-5% of weight in about your first three months and more than 10% by about the twelfth month. 


Pilot Weight Loss Treatment Duration Cost

Pilot’s Metabolic Reset:


  • medication
  • doctor support
  • on-going behavioural coaching
Depends $395 / month


Pilot for sleep problems review


What is there that Pilot doesn’t help with? If you want to eliminate insomnia and improve your sleep, Pilot’s sleep treatment is most definitely worth a try. After an initial consultancy fee of $20, it costs just $1 every night!


Pilot Sleep Problem Treatment Duration Cost
Sleep Treatment Depends $1 / night


Comparing Pilot to other digital health clinics: Pilot vs Mosh vs InstantScripts 


The table below compares Pilot’s services with its competitors, Mosh and InstantScripts. 



Best telehealth companies for Australian men: Pilot vs Mosh vs InstantScripts

Conditions treated
  • Erectile dysfunction
  • Premature ejaculation
  • Genital herpes
  • Hair loss
  • Skincare
  • Acne
  • Core sores
  • Weight loss
  • Sleep
  • Erectile dysfunction
  • Premature ejaculation
  • Hair loss
  • Skincare 
  • Mental health
  • Sleep
  • Hypertension treatment

General healthcare platform for men and women
Consultation price $20 Depends on the treatment $40
Average pricing $45-$158 depending on duration and treatment $2.50-$13.50 per week depending on treatment $15 for express script $40 for doctor diagnosis Medication price varies based on pharmacy and product
Personalised treatments?
Online assessment?
Doctor’s consultation medium? Text   Text, video chat, or phone call Phone call
Free prescription delivery?
Free doctor check-ups?

If you’re interested in some more comparisons, Mosh is another leading Australian men’s health startup that is worth checking out, treating everything from ED to hair loss. reviews: What do customers think of Pilot?


After evaluating many online reviews, it’s clear that the majority of consumers are satisfied with the services and actually then question the delay of traditional prescription processes in adopting the digital approach! Telehealth systems have every reason to be the new normal with their combination of speed, convenience, and efficiency.


There are some concerns about Pilot’s prices, but we believe that having access to competent doctors and prescription delivery largely justifies the cost.




Source: Trustpilot 


The verdict: Is Pilot legit for men’s healthcare?


I think we all know how critical it is to take care of ourselves and to take any health issues seriously. With Pilot, there’s an easy platform to cover all your bases. You should always consult a healthcare practitioner about any medications you are taking and any adverse effects you are experiencing.


Fortunately, Pilot is a fantastic online platform that makes it simple to treat the problems of Australian men. It’s a big plus to be able to get treatment for possibly uncomfortable situations fast, simply, and on your own time. With a rapid assessment and treatment plan, you not only get all of your medications on schedule, but exceptional continuing care as well.


There’s even more incentive to try Pilot: you can get a complete refund if Pilot thinks they’re not a good fit for your treatment. So, if you’re struggling, curious or want to get ahead of any health issues, now is the time to create an account and start reaping the benefits of this digital health platform.


Have you tried Pilot’s telehealth platform? Let us know how it went in the comments below!

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About the Author

Alex Goldberg

Alex worked at three early-stage startups before starting Fin vs Fin. Covering the rise of direct-to-consumer health, his mission is to help patients access better treatments online. He's also a husband, father, and UC Berkeley grad who enjoys golf, podcasts, live music, cooking, and home improvement.

Learn more
Alex Goldberg

Alex Goldberg

Alex worked at three early-stage startups before starting Fin vs Fin. Covering the rise of direct-to-consumer health, his mission is to help patients access better treatments online. He's also a husband, father, and UC Berkeley grad who enjoys golf, podcasts, live music, cooking, and home improvement.

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